User defined intelligence
With WFS ‘User-Defined Intelligence’ you are in control. You define your business workflow processes.
The WFS advanced ‘User-defined workflow’ tool:
You create, assign and track items of work generated by event triggers in the system. WFS ‘User-defined workflow tool’ is a step change for the industry in terms of facilitating business process automation and cost efficiency for high volume businesses.
Designed with people in mind
By changing the emphasis from ‘task’ orientation to ‘people’ orientation Sword Apak’s clients benefit from greater efficiency and improved performance measurement, with the system driving user behaviour and automating processes.
You can apply pre-configured workflows to multiple business processes such as collections, credit, document management, title follow-up and payment processing.
The workflow tool, in combination with the WFS business rules engine, automates decisions and process flows based on pre-defined policy and shifting the focus of manual effort towards exception handling.