Client Support Analyst (Trainee)

£16k + benefits, Bristol (UK)

Here at Sword Apak, we are looking for determined and ambitious people to help support our customers. If you have excellent attention to detail, the ability to engage with our customers via telephone and email, and you enjoy analysing reports we want to hear from you, as we are looking for aspiring new team members as we continue to grow globally.

As a Trainee Client Support Analyst, you’ll be given numerous responsibilities such as raising incidents, investigating incidents and communicating back the results of your investigations to clients and internal stakeholders.

Reporting to the Senior Client Services Analyst, you will be given training and continued support to achieve your personal career goals and individual ambitions.

The working hours for this role are shift based and after an initial training period will be covering one of two static shifts between the hours of 7am to 7pm on a Monday to Friday Basis.

This is an exciting opportunity for a trainee to work with a company that has been established for 35 years in the software development industry, where we can help you grow professionally and gain both valued knowledge and experience. We also provide an excellent benefits package including: life assurance, private medical insurance and 25 days holiday.

To apply for this role, please send a copy of your CV and covering letter to

All applicants must have the right to work in the United Kingdom without restrictions. Proof of eligibility will be required upon commencement of any position.

See the full list of our current employment opportunities here.